1plusph Privacy Policy

1. Who We Are

1.1 1plusph is an online gaming platform operating at https://1plusph.app, offering casino games, live dealer tables, bingo, slots, and related entertainment services to eligible players in the Philippines.

1.2 For the purposes of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), 1plusph acts as the Personal Information Controller in respect of the personal data you provide when registering and using our platform.

1.3 Any questions, requests, or concerns relating to this Privacy Policy or the handling of your personal data should be directed to our Data Protection Officer (DPO) using the contact details provided in Section 13.

2. Personal Data We Collect

2.1 1plusph collects only the personal data that is necessary for the purposes described in this Policy. The categories of data we collect include:

2.1 Identity & Contact Data

• Full legal name as it appears on your government-issued ID
• Date of birth (to verify you are 21 years of age or older)
• Residential address (including barangay, city, and province)
• Email address and mobile number
• Government-issued ID details (e.g., Philippine passport number, SSS ID, PhilSys ID, driver's licence number)

2.2 Financial Data

• GCash or PayMaya mobile wallet number
• Bank account details (BPI, BDO, Metrobank, or other linked bank) where provided for withdrawal purposes
• Transaction history, including deposit amounts, withdrawal requests, and bonus redemptions

2.3 Gaming & Behavioural Data

• Game history, wager amounts, win/loss records, and session durations
• Responsible gaming preferences, including deposit limits and self-exclusion status
• Customer support interactions and correspondence

2.4 Technical Data

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Cookie identifiers and session tokens (see Section 7)
• Platform access logs and timestamps

3. How We Collect Your Data

3.1 Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or respond to a survey or promotion.

3.2 Automatically — through cookies, web beacons, and similar tracking technologies when you browse or interact with the 1plusph platform. See Section 7 for full details on our cookie practices.

3.3 From third parties — including identity verification service providers, payment processors (such as GCash and PayMaya), fraud prevention agencies, and, where applicable, PAGCOR or other regulatory bodies.

4. How We Use Your Personal Data

4.1 The table below summarises the primary purposes for which 1plusph processes your personal data:

4.2 1plusph will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise required by Philippine law.

5. Legal Basis for Processing

5.1 Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, 1plusph processes your personal data on the following legal bases:

• Contractual necessity — processing required to fulfil our obligations under the Terms & Conditions you agreed to upon registration (e.g., account management, payment processing).
• Legal obligation — processing required to comply with applicable Philippine laws, including AML regulations, PAGCOR licensing requirements, and tax obligations.
• Legitimate interests — processing necessary for fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your rights.
• Consent — processing for marketing communications and non-essential cookies, where you have given explicit, freely given, and informed consent. You may withdraw consent at any time.

6. Sharing Your Personal Data

6.1 1plusph does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your data with the following categories of recipients, strictly on a need-to-know basis:

• Payment processors — GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, solely to process your transactions.
• Identity verification providers — third-party KYC and AML service providers engaged to verify your identity and comply with regulatory requirements.
• Technology and hosting providers — cloud infrastructure and software vendors who process data on our behalf under strict data processing agreements.
• Regulatory and law enforcement authorities — PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other Philippine government bodies where disclosure is required by law or court order.
• Professional advisers — lawyers, auditors, and accountants bound by professional confidentiality obligations.

6.2 All third-party service providers who process personal data on behalf of 1plusph are required to enter into data processing agreements that obligate them to handle your data in accordance with the Data Privacy Act of 2012 and this Policy.

6.3 Where personal data is transferred outside the Philippines, 1plusph ensures that appropriate safeguards are in place, including contractual clauses approved by the National Privacy Commission, to protect your data to an equivalent standard.

7. Cookies & Tracking Technologies

7.1 1plusph uses cookies and similar tracking technologies to operate the platform, remember your preferences, analyse usage patterns, and deliver relevant content. The types of cookies we use are:

• Strictly necessary cookies — essential for the platform to function. These cannot be disabled as they are required for login sessions, security, and core functionality.
• Performance and analytics cookies — help us understand how players interact with the platform so we can improve the experience. Data collected is aggregated and anonymised where possible.
• Functional cookies — remember your preferences such as language settings and game display options.
• Marketing cookies — used to deliver relevant promotional content. These are only set with your explicit consent.

7.2 You can manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies may affect the functionality of the 1plusph platform. Your cookie preferences can also be updated at any time via the cookie consent banner displayed on the platform.

8. Data Retention

8.1 1plusph retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. Our standard retention periods are as follows:

• Account and identity data — retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with AML and PAGCOR record-keeping requirements.
• Transaction and financial data — retained for a minimum of five (5) years from the date of the transaction, as required by the Anti-Money Laundering Act.
• Gaming and behavioural data — retained for three (3) years from the date of the relevant gaming session, unless a longer period is required for dispute resolution or regulatory purposes.
• Marketing data — retained until you withdraw consent or request deletion, whichever is earlier.
• Technical and log data — retained for up to twelve (12) months for security and fraud prevention purposes.

8.2 Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised in accordance with our data disposal procedures.

9. Your Data Privacy Rights

9.1 Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by 1plusph:

• Right to be informed — you have the right to know what personal data we hold about you and how it is being used.
• Right of access — you may request a copy of the personal data we hold about you at any time.
• Right to rectification — if any of your personal data is inaccurate or incomplete, you have the right to request correction.
• Right to erasure — you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to object — you have the right to object to the processing of your personal data for direct marketing purposes at any time.
• Right to data portability — you may request that we provide your personal data in a structured, commonly used, and machine-readable format.
• Right to lodge a complaint — if you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.

9.2 To exercise any of the above rights, please contact our Data Protection Officer using the details in Section 13. We will respond to all verified requests within fifteen (15) business days, in accordance with NPC guidelines.

10. Data Security

10.1 1plusph implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the 1plusph platform
• Encryption of sensitive data at rest, including financial and identity information
• Role-based access controls limiting staff access to personal data on a strict need-to-know basis
• Regular security audits, vulnerability assessments, and penetration testing
• Multi-factor authentication for internal systems and administrative access
• Incident response procedures aligned with NPC breach notification requirements

10.2 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 1plusph will notify the National Privacy Commission within seventy-two (72) hours of becoming aware of the breach, and will notify affected players without undue delay, in accordance with the Data Privacy Act of 2012.

10.3 While we take every reasonable precaution to protect your data, no method of electronic transmission or storage is completely secure. You are also responsible for keeping your 1plusph account credentials confidential and for notifying us immediately if you suspect any unauthorised access to your account.

11. Children's Privacy

11.1 The 1plusph platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine law and PAGCOR regulations. We do not knowingly collect personal data from persons under the age of 21.

11.2 If we become aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the 1plusph platform, please contact us immediately using the details in Section 13.

12. Changes to This Privacy Policy

12.1 1plusph reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. Material changes will be communicated to registered players via email or a prominent notice on the platform at least seven (7) days before the changes take effect.

12.2 The "Last Updated" date at the top of this Policy indicates when it was most recently revised. We encourage you to review this Policy periodically to stay informed about how 1plusph protects your personal data.

12.3 Your continued use of the 1plusph platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy.

13. Contact Our Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by 1plusph, please contact our Data Protection Officer:

• Live Chat: Available 24/7 via the chat icon on the 1plusph platform
• Email: [email protected]

Our DPO and support team are available around the clock to assist players from Manila, Cebu, Davao, Quezon City, Makati, and across the Philippines. We are committed to resolving all data privacy concerns promptly and transparently.